Attention! Further registration and/or login to the Moovert Learning Management System (LMS) are confirmation that the Customer has read and agreed to the following basic terms and conditions of service.
Basic Terms of Service provided through the Moovert LMS:
1. Scheduling a consultation with a project expert: In order to receive an individual video consultation, the Customer must schedule a time according to the provided expert time slots at least 24 hours in advance using the appointment booking system, the link to which is provided to the Customer when connecting to the LMS. When making an appointment for a consultation, the Customer shall state the questions for discussion in writing and send them in the booking form.
2. Consultation procedure:
If the Customer is notified less than 24 hours before the appointed time about the impossibility to participate in the video consultation and/or did not join the video consultation within 15 minutes after the appointed time via the link received by e-mail, the consultation shall be considered as completed and the service shall be rendered. If the expert did not join the consultation in the system within the appointed time, the consultation is considered not passed and the service is not provided. In this case, the Customer will be offered another time to schedule the consultation.
Duration of the consultation is 1 (one) hour. If the consultation lasts longer than the set time, the Executor has a right to demand from the Customer to pay for the additional time of the expert's work according to the current tariffs. Consultation time shall be rounded up to 1 academic hour. If the consultation lasts less than one academic hour, the service is considered to be rendered in full.
The number of Customer consultations is determined by the conditions of the selected tariff.
The Customer has the right to request an additional consultation, which is paid according to the current tariffs of the Contractor.
Consultation is considered to be provided if the Customer encountered technical problems not related to the Executor (bad or interrupted Internet connection, no sound or video, etc.). In case of technical problems on the part of the Executor, the consultation is considered not provided and transferred to another time.
Consultation is carried out in the cloud service of video conferencing Google Meet
The Customer has the right to hand in up to 8 homework assignments if it is stipulated by the conditions of the chosen tariff. The Customer is not obliged to hand in all homework.
The Contractor is obliged to check each homework handed in and give feedback in the Customer's account through the project's electronic information and educational environment. Homework submitted outside the electronic information and education environment will not be checked and no feedback on it will be provided. If homework is resubmitted, the repeated feedback will be counted as new homework submitted.
Deadline for turning in homework and receiving feedback: The client has the right to turn in homework in any order and at any time, but we recommend doing so by 11:59 p.m. on Sunday of each school week. Feedback from the examiner will be provided during the following school week if the homework is turned in by 11:59 p.m. on Sunday of the current school week.
Homework may be turned in by the client at any time during the project's peer support program.
The Customer has the right to request additional feedback, which is charged at the Contractor's current rates.
4. Ticket System: The Contractor is obliged to provide the Customer with answers to the questions of interest within the information materials provided if it is stipulated in the terms and conditions of the selected tariff.
All questions of interest about the procedure for drawing up immigration documents should be asked through the Ticket System organized by Moovert. To do so, you must fill out the appropriate "Support" form, available after logging in at lms.moovert.com.
The answer to a specific question asked through the Ticket System about self-preparation of an EB-1A immigration petition is provided by an expert within 24 hours.
The customer must indicate his or her real name on the inquiry form. Nicknames or pseudonyms, or email addresses not registered in the lms.moovert.com system are not allowed. Responses to the tickets, which do not indicate the real names and are registered in the system emails are not provided.
If the Customer uses abusive language, mat, and carries on correspondence or other appeals outside of the discussion of the topic of the support program, the Executor has the right to block the Customer and limit the use of this service.
Contractor's experts have the right not to respond to questions posed in private messages. All questions must be asked through the LMS Ticket system or in a personal consultation.
5. The Credibility of Information and/or Documentation. Reliability of information and/or documentation is a fundamental requirement in the preparation of the petition and other case documents. Any falsification of evidence by the Customer shall constitute a violation of U.S. Citizenship and Immigration Services' requirements for the preparation of appropriate documentary evidence. If the Customer provides unreliable information and/or documents during the performance of this contract, the Contractor shall refuse to fulfill its obligations, and shall report the revealed fact of falsification of documents to the US Citizenship and Immigration Services or other law enforcement agencies of the United States. The money will not be returned to the Customer.
☑ I have carefully read and understood all of the above rules. By registering and/or logging in to the Moovert Learning Management System (LMS), I confirm that I agree to the above rules and promise to follow them strictly.